General Terms and Conditions

Terms and conditions.

Please read these General Conditions of Sale and Use carefully before accessing or using our website. By using or using part of this site, you must be bound by these General Conditions of Sale and Use. If you do not agree to all the terms and conditions of this agreement, then you must access the Website or use any services offered. If these General Conditions of Sale and Use are considered an offer, acceptance limited to these General Conditions of Sale and Use.

Our store is hosted on Shopify Inc. They provide us with the e-commerce platform that allows us to sell our products and services to you.

Any order placed for a product appearing in the online store of the site requires consultation and prior acceptance of these general conditions of sale. Clicking to validate the order implies full acceptance of these terms. This click has the value of a “digital signature”

The purpose of these general conditions is to define the rights and obligations of the parties in the context of the online sale of goods offered by Zahros to the consumer.

Order confirmation
The contractual information will be confirmed by e-mail to the address indicated by the consumer on the order form.

Proof of transaction
Computerized records, kept in 's computer systems under reasonable security conditions, are considered proof of communications, orders and payments between the parties.

The archiving of purchase orders and invoices is carried out on a reliable and durable medium that can be produced as proof.

Product information
Every effort has been made to ensure the accuracy of the information presented on . Zahros or its suppliers are nevertheless not responsible for the consequences, incidents, special damages resulting from electronic transmissions or the accuracy of the information transmitted even in the event that Zahros was aware of the possibility of such damages. Product and manufacturer names and brands are used for identification purposes only. The photos, descriptions and prices of the products are not contractual.

Validity period of the offer and its price
Our prices are valid for the day.

The products ordered are sent to the delivery address indicated by the Customer when ordering, provided that this is included in the authorized delivery areas, specified in the sales offer.

In the event of an error or omission by the Customer in communicating the delivery address, cannot be held responsible for the impossibility of delivering the ordered products.

Zahros undertakes to deliver the products within a maximum period of (18) working days after processing the order.
There are circumstances that are out of control that may result in shipping reports. Although most packages arrive on time, there may be unforeseen circumstances that our carriers cannot control. For this reason, we do not guarantee the exact delivery time. Delivery is the responsibility of the transport company.

In the event of exceeding the delivery time, not justified by a case of force majeure, if the customer still does not receive a delivery, after 6 weeks maximum, we reimburse 100%. The Customer will have the right to request the termination of the sales contract, and to obtain reimbursement of the sums paid within fourteen (14) days.

Delivery method
The products are delivered to the address indicated by the consumer on the order form and only to the geographical areas that we serve.
All products leave our premises in perfect condition. The customer must notify the carrier (or the postman) of the slightest trace of impact (holes, crush marks, etc.) on the package, and if necessary, refuse the package. A new identical product will then be returned to you free of charge.
The exchange of any product declared subsequently damaged during transport, without any reservation having been expressed upon receipt of the package, cannot be covered.
As with any shipment, it is possible to experience a delay or the product to be lost. In such a case, we contact the carrier to start an investigation. Every effort is made, for as long as necessary, to find this package.
We decline all responsibility for the extension of delivery times caused by the carrier, particularly in the event of loss of products, bad weather or strikes.

Delivery problem due to the carrier.
Any anomaly concerning the delivery (damage, product missing from the delivery note, damaged package, broken products, etc.) must be indicated on the delivery note in the form of a 'handwritten reservation', accompanied by the signature of the customer.
The consumer must at the same time confirm this anomaly by sending to the carrier within (2) two working days following the delivery date a registered letter with acknowledgment of receipt setting out said complaints.
The consumer must send a copy of this letter to 12 Rue Val des Treilles, 81150 Lagrave, France. Without this fact, we do not proceed to any trade.

Delivery errors.
The consumer must make to Zahros, on the same day of delivery or at the latest the first working day following delivery, any claim of delivery error and/or non-conformity of the products in nature or quality in relation to the indications appearing on the order form.
Beyond this period, any complaint will be rejected.
The formulation of this complaint with Zahros can be made by email.
Any complaint not made in accordance with the rules defined above and within the time limits cannot be taken into account and will release Zahros from any liability towards the consumer.
In the event of a delivery or exchange error, any product to be exchanged or refunded must be returned to Zahros in its entirety and in its original packaging in impeccable condition to: 12 Rue Val des Treilles, 81150 Lagrave, France
To be accepted, any return must be reported and have the prior agreement of Zahros, who if agreed will reship the package to the correct address.
Shipping costs are the responsibility of Zahros, except in the event that it turns out that the product does not correspond to the original declaration made by the consumer in the correct return direction.

About customs and taxes.
Any additional customs clearance costs will be your responsibility; we have no control over these charges. Customs policies vary greatly from country to country, so you should contact the local customs department for more information. Furthermore, please note that when you place an order at 12 Rue Val des Treilles, 81150 Lagrave, France , you are considered the importer of record and must comply with all laws and regulations of the country in which you receive the products. The protection of your privacy is important to us and we draw the attention of our international customers to the fact that cross-border deliveries are likely to be opened and inspected by customs authorities.

Receiving your package
When you receive your package, we ask you to carefully check its general condition and contents in the presence of the delivery person.

If upon receipt of your package, it shows visible traces of opening and/or deterioration, we invite you to refuse it. Use the carrier's delivery note to indicate in the form of detailed, dated, explicit "handwritten reservations" accompanied by your signature, the spoliations noted.

If you accept the package without reservations or if it is left in your absence, we invite you to immediately contact the carrier in charge of delivery to file a report of theft.

If the package is refused, excluding damaged packages, you will be charged a return fee of €7.

Product Warranty
The provisions hereof cannot deprive the consumer of the legal guarantee which obliges the professional seller to guarantee him against all the consequences of hidden defects in the item sold.
Consequently, in the event of damage caused to a person or to property due to a defect in the product, only the liability of the manufacturer thereof can be sought by the consumer, on the basis of the information appearing on the packaging of said product.

Return of products
Was there an error in your package?

Is the item defective?

You have 14 days to exchange it. The item must be new, complete, in its original packaging.

The return must be made in letter MAX after agreement with customer service who will issue you with a processing code. (no returns will be taken into account without this code).

The validity of a discount voucher cannot exceed one year.

Right to retract
The right of withdrawal only applies to natural persons.
In accordance with articles L. 120-20, the consumer has a period of fourteen (14) calendar days to return, at his own expense, products that do not suit him. This period runs from the day of receipt of the consumer's order. Any returns may be reported in advance to Zahros customer service. The product must be returned to 12 Rue Val des Treilles, 81150 Lagrave, France.
The products must not have been unsealed, so that the consumer can benefit from the right of withdrawal.
Only orders returned in their entirety, in their original packaging, complete and intact, and in perfect condition for resale will be taken back. Any product which has been damaged, or whose original packaging has been damaged, will not be refunded, returned or exchanged. Excluded from this system for hygiene reasons: hair items, scarves, scarves, gloves, hats, etc. This right of withdrawal is exercised without penalty, with the exception of shipping and return costs. In the event of exercising the right of withdrawal, the consumer has the choice of requesting either a refund of the sums paid or an exchange of the product. In the case of an exchange, the reshipment will be at the consumer's expense.
If the right of withdrawal is exercised, Zahros will make every effort to reimburse the consumer within thirty days.

Usage rights
The use of the brands present on the site is strictly prohibited.

The site as well as any software, photographs, texts, slogans, drawings, images as well as all works integrated into the site are the property of

Any reproduction, representation, adaptation, translation, and/or transformation, partial or complete, or transfer to another website, of these photos and images is strictly prohibited and constitutes counterfeiting.

Force majeure
Neither party will have failed in its contractual obligations, to the extent that their execution is delayed, hindered or prevented by a fortuitous event of force majeure. Any irresistible fact or circumstance, external to the parties, unforeseeable, inevitable, independent of the will of the parties and which cannot be prevented by the latter, despite all reasonably possible efforts, will be considered as a case of force majeure.
The party affected by such circumstances will notify the other within ten business days of becoming aware of them.
The two parties will then come together, within three months, unless this is impossible due to force majeure, to examine the impact of the event and agree on the conditions under which execution of the contract will be continued.
If the force majeure lasts longer than one month, these general conditions may be terminated by the injured party.
Expressly, the following are considered as cases of force majeure or fortuitous events, in addition to those which are usually retained by the jurisprudence of French courts and tribunals: the blocking of means of transport, earthquake, fires, storms, flood, lightning, the shutdown of telecommunications networks or difficulties specific to telecommunications networks external to customers.

Partial non-validation
If one or more stipulations of these general conditions are held to be non-validated or declared such in application of a law, a regulation or following a final decision of a competent court, the other stipulations will retain all their force. and their scope.

The fact that one of the parties does not take advantage of a breach by the other party of any of the obligations referred to in the framework of these general conditions of sale cannot be interpreted for the future as a claim to the obligation in question.

Applicable law
These general conditions are subject to French law. This is the case for substantive rules as well as for formal rules.
In the event of a dispute or complaint, the consumer will contact Zahros as a priority to obtain an amicable solution.

Protection of personal data
All the data you entrust to us is in order to be able to process your orders.
Under Law No. 78-17 of January 6, 1978 relating to data processing, files and freedoms, you have with the SELLER the right to rectify, consult, modify and delete the data you provide to us. have communicated. This right can also be exercised online.

Any order placed through the site implies the customer's acceptance, without any restriction, of the Zahros general conditions of sale.
In the event of sale to a legal entity, any dispute relating to the sale (price, general terms and conditions, products, etc.) will be subject to French law before the Commercial Court of the Zahros head office.

Acceptance of the CGV/CGU
The fact, for a natural or legal person, of ordering on the Site, implies full and complete adherence and acceptance of these General Terms and Conditions and obligation to pay for the Products ordered.

The Customer declares to be aware of it and waives the right to rely on any other document, in particular its own general conditions of purchase. The Consumer acknowledges having been aware of the information and information provided for in articles L.111-1 to L.111-7 of the Consumer Code, and in particular:

the essential characteristics of the Product;
The price of the products ;
the date or deadline by which the Company undertakes to provide the Service;
information relating to the identity of the Company (postal, telephone, electronic contact details);
information relating to legal and contractual guarantees and their implementation methods;
the possibility of resorting to conventional mediation in the event of a dispute;
information relating to the right of withdrawal (deadline, terms of exercise)

The head office :
Zahros - François Rey
12 Rue Val des Treilles
81150 Lagrave



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